If you bank with Tesco Bank, RBS, NatWest and HSBC, your bank connection will have dropped due to how they allow Chip access to your account.
They now require a new, one-time login code every time Chip refreshes, which is at least once a week.
This change was made without us being notified (and has affected a few other start-ups who use Open Banking), and we’re sure you can understand that entering this code that often would be incredibly inconvenient for you.
What does this mean for Tesco Bank, RBS, NatWest and HSBC customers?
This means that you won’t be able to fully connect your Tesco Bank, HSBC, Natwest or RBS bank account to Chip.
We’re working on a solution, but it’ll take us a little while to implement, due to needing to change one of our core systems.
Don’t panic - you can still use Chip
There’s no need to worry though, your bank card is still connected to Chip and you’re still able enjoy automatic saves, make manual saves and withdraw your money if you need it.
However, without a full bank connection we can’t guarantee to not take you overdrawn and you won’t benefit from the full personalisation of Chip’s AI. We’re really sorry for this.
If you have any more questions you can read the full post on our community forum, and ask about anything else you’d like to now.